How do I contact Indonesia customs?

How long does custom clearance take in Indonesia?

Indonesia is a difficult country when it comes to customs clearance process. Normal customs clearance takes from 6 to 7 working days for Seafreight, and 2 to 3 working days for Air freight, providing the documentation is in order.

Why do goods get stuck in customs?

The most common reasons for shipments to get stuck in customs are: not having an import license, incomplete or incorrect documents, not having the necessary permits, or your goods must go through red channel inspection.

What do I need to declare at Indonesia customs?

Goods Subject to Declare

  1. Imported goods subject to import duty, import related taxes, and excise.
  2. Animal, fish, and plant including their derivative products;
  3. Narcotics, psychotropic, drugs, fire arms, air guns, sharp weapons, ammunition, explosive material, pornographic goods/publication;

What Cannot be brought into Indonesia?

Indonesia Prohibited and Restricted Items

  • Animal skins.
  • Any materials printed or otherwise that are anti-Muslim in nature or that promote communism. …
  • Checks in all forms (blank stock, travelers cheques, payroll, cashier)
  • Coffee and Coffee Samples.
  • Communications equipment.
  • Compact discs.
  • Computer software.
  • Cotton seeds.
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What is the import duty in Indonesia?

Duty rates in Indonesia vary from 0% to 40%, with the average duty rate at 10.89%. Some products can be imported free of duty (e.g. books, laptops, and other electronic products). VAT is levied on imports at a standard rate of 10%, or at a reduced rate between 0% and 5% calculated on the sum of the CIF value and duty.

Why is shipping from Indonesia expensive?

Shipping to Indonesia can be expensive as the referred to Indonesian Custom Website, most of the goods with high value considered as expensive goods with special tax as additional for normal 10 percent VAT tax and import duties with a wide range of the products in the category.

Can you call customs about a package?

(866) 596-9448.

Who do I contact if my package is stuck in customs?

If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.

How do I know if my package is stuck at customs?

Check Your Mail for a Customs Detainment Letter

Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.

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What is the custom in Indonesia?

Time does not bring money – good relationships and harmony do. Dress is also critical, and men should wear a suit and jacket while women should observe and respect Muslim rules of modesty. Westerners are expected to be punctual for business meetings, although it is common for Indonesians to arrive late.

What is PIB Indonesia?

1. Import Declaration Form (Persetujuan Impor Barang – “PIB”) It is compulsory to declare all imported goods to the customs in Indonesia. The PIB will be released upon the process of the shipment.

Is Indonesia a duty free country?

Indonesia duty free

The following goods may be imported into Indonesia by travellers over 18 years of age without incurring customs duty: 200 cigarettes or 25 cigars or 100g of tobacco. 1L of alcoholic beverages. Gifts up to a value of US$250 per person or US$1,000 per family.

Can I send phone to Indonesia?

Please note that mobile phones, cell phones, handheld or electronic devices can be shipped to Indonesia, but these are restricted to a maximum of 2 items with a value of US$15 per shipment.

Can I send cosmetics to Indonesia?

as an example, if you’re commercialism cosmetics and/or processed foods, you’ll have to be compelled to register for a license with Indonesia’s National Agency of Drug and Food management (BPOM) for that form of the product. … The import duties and taxes obligatory on foreign merchandise rely upon the declared HS code.

Can I send mobile phone to Indonesia?

All commodities under HS code 73.21 to 85.43 are restricted to be imported into Indonesia. And are limited at 2 pcs / shipment. Import of cellular phones, handhelds and tablet computers are prohibited. Gambling devices are prohibited.

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